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Holiday F.A.Q

Where is my order? Tracking isn't updating.

Our team works hard to ship orders out as fast as we can. While some unforeseen delays with carriers or lack of updates can happen during peak time, we are always here to put your mind at ease. Your order is still in transit even with the absence of

What should I buy as a gift?

A great place to start is our Holiday Hub: https://www.thetiebar.com/holiday. Our Stylists are also available via phone and chat to answer any questions and offer any advice you may want or need.

What should I do if my order is a gift?

Nothing! We’ve got you covered. All orders arrive neatly wrapped in tissue and sealed with a sticker. And an added bonus, the packing slip will never include prices.

Can I create a custom gift box?

Please do! We offer craft gift boxes so you can order and assemble your own gift. https://www.thetiebar.com/product/BX010 . Simply add the box at check-out and once your order arrives you’ll be able to create the perfect gift box.

Do you have any holiday promos?

While we don’t run sales on our products, we will always keep you updated on any promotions. Typically surrounding shipping and free items with eligible purchase. This page will always have the most accurate and up to date information regarding our p

Do you offer gift cards?

Of course! You can purchase your e-gift card here https://www.thetiebar.com/gift-card. After checkout an email with instructions for redeeming the e-gift card will be sent to the recipients’ email address entered above. A copy of your receipt will al

How do I publish my content in other languages?

Here's the workflow for localizing your Help Center in other languages:. For instructions, see Localizing the Help Center.

What's your holiday return policy?

Purchase with peace of mind with an extended return policy around the holidays. Anything purchased from November 15th through December 25th will be eligible for return when postmarked by January 31st.