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Returns / Exchanges

What is your return and exchange policy?

Need to get a return set up? Please visit our Returns page to get your return started!. You can return any unworn items, with the exception of masks and sale items, for a refund or store credit. Simply follow the prompts on our return software and we

How do I make a gift return or exchange?

Received something that's not your style? No problem. You can create a return for store credit for your unwanted item(s). Simply follow the link to our return page here: https://returns.thetiebar.com/# click "return a gift" and then follow the prompt

Can I return something I bought online in your store?

Absolutely. You can make online returns at our physical location!. 918 West Armitage Chicago, IL 60614 P: 312-241-1299 E: [email protected]. Mon - Sat: 11 AM - 6 PM Sun: 12 PM - 5 PM

How do I start a return or an exchange?

You can begin your return here: https://www.thetiebar.com/returns!

What is the status of my refund or store credit?

Refunds and store credits are typically processed within 24 hours of your return being scanned by the post office. Store credits are prioritized and processed first, as soon as the return label is scanned at the post office. Refunds to the original f

How do I make an international return or exchange?

For details or to request an international return, email [email protected] with the following details:. -Order ID. -Item description and quantity. International orders can be returned within 60 days of purchase for a refund. Customers may ship the r